215.355.7200
Store Policies and Ordering Information
ELEDLights reserves the right to update our policies at any time to best serve our customers.
Shipping & Delivery
FedEx Ground shipping is free on online orders over $500 within the contiguous United States. Please note: Free shipping excludes Alaska, Hawaii, U.S. territories, and some custom or wholesale orders.
In-stock items typically ship within 24–48 hours.
FedEx does not ship to P.O., APO, or FPO boxes.
Customer responsibility: Ensure the delivery address is secure. We are not liable for loss, theft, or damage after delivery.
For customers in Alaska, Hawaii, Puerto Rico, Canada, or Mexico: Contact us for customized shipping solutions and information about duties or import fees.
Warranties
We offer warranties ranging from 2 to 10 years, depending on the product line:
- 2-Year Warranty – Applies to most solar lighting products.
- 3-Year Warranty – Standard on all Essentials line items. Customers may extend these warranties to 5 years at checkout for an additional cost.
- 5-Year Warranty – Standard for the majority of our lighting products.
- 7-Year Warranty – Available on certain high-performance models.
- 10-Year Warranty – Offered on our most durable and advanced fixtures.
- 10-Year + Labor Warranty – Some of our products also include a $25 labor credit per light installed.
Warranties apply to products installed and used under normal conditions and cover manufacturing defects in materials and workmanship.
Exclusions:
Damage from improper installation, power surges, or misuse is not covered. Labor is not included unless otherwise specified.
Certified Refurbished Products: 6-month warranty.
Closeout Items: 90-day warranty.
Replacement Process:
If a product fails under warranty, we’ll guide you through replacing either the part or the full fixture, depending on the issue. During the first year, return shipping and replacement shipping are covered. After year one, customers are responsible for return shipping, and we’ll cover the shipping of the replacement.
To request a warranty return:
- Orders on or after June 24, 2018 (Order numbers starting with ORD): Request a Return Authorization
- Orders before June 24, 2018: Email lights@eledlights.com with your order number and issue details.
Returns
We offer Risk-Free Returns. If your purchase doesn’t meet your needs, you can return it for free within 30 days of receipt of purchase. Our easy online return process has you covered.
Visit our Returns Page to get started.
Cancellations
To cancel an order before it ships, call us at 858-581-0597.
Once an order has shipped, it cannot be cancelled.
Custom or special-order products are not eligible for cancellation or return.
Payment
We accept: Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Venmo, and Apple Pay.
Your payment information is encrypted and never stored on our servers.
Net 30 terms are available for qualified businesses.
To apply, submit a Commercial Credit Application.
Quantity Discounts
Buying in bulk? Most products qualify for quantity pricing.
Request a quote directly from any product page or visit our Bulk Pricing Request page.
Custom & Special Orders
Need something custom? We offer tailored lighting solutions and special orders.
Just reach out to our team.
Note: Large, custom, and special orders are non-cancellable and non-refundable. Please allow extra time for production and delivery.
Promotional Coupons & Discounts
Unless otherwise stated:
- Promotions cannot be combined with sale pricing.
- Not applicable to shipping, handling, taxes, or prior orders.
- Promotions have no cash value and may be modified or ended at any time.
- Project customers and customers with negotiated pricing are not eligible for online promotions.
Full terms can be found on our Current Promotions - Rules & Exclusions page.
Order Terms
- Customer is responsible for any sales tax if applicable. Sales tax is applied to shipments in California and Pennsylvania.
- User shall determine the suitability of the product for its intended use and assumes all risk and liability. Seller shall not be liable for any injury, loss or damage arising out of the use of, or inability to use the product.
- Shipped orders cannot be cancelled.
- Special order items are non-cancellable and non-returnable.Â
- Credit card refunds may incur a processing fee.
Order Status
To check your order’s progress, log in and select My Orders. If you believe something has gone wrong with your order, just let our team know—we’ll make it right.
Updating Account Information
Update your email address, shipping/billing info, or newsletter preferences by logging in and selecting Account Settings.
Purchaser assigns the rights to offer any electrical demand savings achieved through this purchase into the regionally relevant Capacity Market to ELEDLights.