Returns and Replacements
ELEDLights offers Risk-Free Returns. If you are not satisfied with your order within 30 days of receipt of shipment, ELEDLights will issue you a full refund. The returned product[s] should be new, uninstalled, and have the original packaging intact. If you would like to start a return, but are unsure about your eligibility, reach out to one of our team members by calling 215.355.7200. We will do our best to work with you to ensure your satisfaction.
Due to the fragility of glass tubes, we accept returns of glass tubes only if they are defective or were damaged during transit.
Once your return is approved, ELEDLights will provide a UPS label for return shipping. If a defective, nonfunctional, or incorrect item was received, the return shipping will be 100% free.
Please Note: Final credit for a return will be determined after the returned product has been inspected. Special-order, custom, and close-out/clearance items are ineligible for return. Handling fees, on the few products we charge them, are non-refundable.
Product Damage in Transit
For products damaged in transit, please take photos of the damaged packaging and item. A Return Authorization Request must be completed within 14 days of receipt of the damaged products in order to receive replacements.
Should your ELEDLights product fail within its warranty period, we will make it right by either replacing the failed part or the entire product. If a replacement part is needed, you will be given instructions on how to change the part out.
More information on warranties, replacements & returns is available on our Store Policies page.