Returns and Replacements

To start a return or request a warranty replacement/repair, please use our online return form.

This page covers what to do if you received a nonfunctioning light, if you'd like to return or exchange a purchase, if your package was lost, stolen, or damaged, and how our warranty program works.

Received a nonfunctioning light?

If a light arrives non-functioning or stops working under normal use within its warranty period, that's a warranty issue — and you're covered regardless of whether you purchased return insurance.

We'll make it right by replacing the failed part or the entire product. If a replacement part is needed, we'll provide instructions for the swap. Start your warranty replacement/repair request here.

For full details on what's covered and for how long, see Warranty Replacements/Repairs below.

Returning or exchanging a light you're not happy with

Satisfaction-based returns and exchanges are covered under our Return Insurance & Package Protection plan, available for purchase at checkout.

Purchased return insurance? If you're not completely satisfied with your order for any reason, your plan covers the full cost of your return or exchange — no fees, no hassle. Start your return or exchange here.
Didn't purchase return insurance? Satisfaction-based returns require return insurance. If you have questions about your specific situation, contact us and we'll do our best to help.

Lost, stolen, or damaged packages

Shipments that are lost in transit, stolen after delivery, or arrive damaged are covered under our Return Insurance & Package Protection plan.

Purchased package protection? File a claim for a full replacement or refund. File a claim here.
Didn't purchase package protection? For packages damaged in transit, photograph both the damaged packaging and the item and submit an online return authorization request within 14 days of receipt. Lost or stolen packages without coverage will be evaluated on a case-by-case basis — contact us to get started.

Warranty replacements/repairs

Should your ELEDLights product fail within its warranty period, we will make it right by replacing the failed part or the entire product. If a replacement part is needed, we'll provide instructions for the swap.

Begin your warranty replacement/repair request using our online return form.

More information on warranties, replacements, and returns is available on our Store Policies page. ELEDLights reserves the right to amend these policies without notice.