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Store Policies

Warranty

All products are warranted to be free from defects in material and workmanship under normal use and proper installation. The warranty period for each light is listed in the Specifications section of the product page. The vast majority of our lights are warranted for five or more years.

Warranty does not cover products that have been damaged through improper use, voltage spike, or faulty installation. Warranty covers only the product itself and not any labor required to install or remove the product, unless otherwise specifically noted.

Should your light fail within its warranty period, we will either replace the failed part or the entire light, depending on the particular light and failure in question. If it's a replacement part, you will be given instructions on how to change the part out.

During the first year, shipping on both the defective part and the replacement are free. After the first year, customer is responsible for shipping defective part to ELEDLIGHTS.com, and ELEDLIGHTS.com will pay for shipping of the replacement.

To return an item under warranty, request a return authorization.

Custom Orders & Large Orders

We can special order whatever lights you need if we don't already have them available on our site. Just contact our lighting pros. Please allow additional production and shipping time for these orders. Custom/special orders for LED bulbs and fixtures, as well as large orders, are non-refundable.

Payment, Pricing & Promotions

We accept Visa, Mastercard, American Express, PayPal, and Amazon Pay. Credit card information is transmitted securely using 256-bit encryption and is not stored on our online server. 

Bulk discounts are available for quantity purchases of most products. You can request a bulk price quote from any product page or by visiting our Bulk Order Quote Request page.

Sales tax will be applied to orders shipped to California and Pennsylvania.

Promotions apply to in-stock items, while supplies last, and are eligible only during the period listed in the promotion. They are not applicable to previous or existing orders, shipping or handling fees, or taxes. Promotions cannot be combined with other discounts/coupons. Clearance items, LED Retrofit for T5/T8/T12 High Bay kits, and the Buy American 2x4 High Performance LED Retrofit Kit are not eligible. Customers will be contacted if there is an extended shipping delay. Promotions have no cash value. ELEDLIGHTS.com reserves the right to modify or end any promotion at any time.

Please note that project customers and customers with special pricing are not eligible for online promotions.

You can find additional details here for currently running promotions.

Order Status

To view or check the status of your order, log into your account and click My Orders in the My Account menu.

Shipping & Delivery

Shipping is free on orders over $500. Flat rate of $15 on orders up to $249. $10 flat rate on orders from $250 to $500.

Our products ship out of our San Diego, CA, and Hatboro, PA, warehouses via UPS. Please note that UPS cannot ship to PO, APO or FPO boxes. Buyer is responsible for security at delivery location.

Handling Fees: Due to their size, a small number of our lights incur non-refundable handling fees. However, these fees are waived if you purchase the lights in quantity. Here are the fees and their thresholds:

  • LED Panel Lights (2x4 size only) - $8/panel handling fee, waived when 30 or more 2x4 panels are purchased at once
  • 8ft LED-ready tube fixtures - $15/fixture handling fee
  • 8ft LED tubes - $4/tube handling fee, waived when 10 or more 8ft tubes are purchased at once

Returns & Replacements

Our products are manufactured to the highest quality of workmanship and shipped in protective packaging. However, if you need to return a light during the 30-day money back guarantee period or while it's under warranty, we offer easy online returns. Check here to start a return.

New, uninstalled products with their original packaging intact may be returned to ELEDLIGHTS within 30 days of receipt of shipment, with prior authorization, for a full refund. After 30 days or without original packaging, items are ineligible for return. Special-order lights cannot be cancelled or returned. Close-out and clearance items are ineligible for return.

ELEDLIGHTS will provide a UPS label for return shipping. Where the customer received defective, nonfunctional, or incorrect item, return shipping will be 100% free. Items returned for reasons other than damage, defects, or incorrect item do not qualify for free return shipping, and the cost of return shipping will be deducted from your refund. For the very few items that carry handling fees, if handling fees are charged, they are non-refundable, even if the item is returned in the 30-day window.

Final credit from a return will be determined after the return product is inspected.

Cancellations

If you need to cancel an order before it ships, call 858-581-0597. Once an order ships, it cannot be cancelled. Special order lights cannot be cancelled or returned.

Updating Account Information

To update your account information, including email address, newsletter subscriptions and default billing and shipping addresses, log into your account.

Retrofit Financing

Customers assign the rights to offer any electric demand savings achieved by installing the purchased products into the PJM Capacity Market to ELEDLights.com.

Need Help? Call or email us about your order or your lighting applications:

West Coast:
Business hours: 8:00AM - 5:00PM PST
7835 Wilkerson Court
San Diego, CA 92111
Tel: 858.581.0597
Fax: 858.581.0595
Toll Free: 888.745.6266
Email: lights@eLEDlights.com

East Coast:
Business hours: 8:00AM - 5:30PM EST
3615 Davisville Road
Hatboro, PA 19040
Tel: 215.355.7200
Fax: 215.830.1206
Toll Free: 888.745.6266
Email: lights@eLEDlights.com

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