Return and Replacement of Lights

To start a return or a warranty replacement process, please complete the Return Authorization Request. A representative will be in touch in one to two business days.

Product Returns

New, uninstalled products with their original packaging intact may be returned to ELEDLIGHTS within 30 days of receipt of shipment, with prior authorization, for a full refund. After 30 days or without original packaging, uninstalled lights can be returned with a 20% restocking fee. Special-order, custom, and close-out/clearance items are ineligible for return.

ELEDLIGHTS will provide a UPS label for return shipping. Where the customer received defective, nonfunctional, or incorrect item, return shipping will be 100% free. Items returned for reasons other than damage, defects, or incorrect item do not qualify for free return shipping, and the cost of return shipping will be deducted from your refund.

Final credit from a return will be determined after the return product is inspected.

Warranty Returns/Replacements

Should your light fail within its warranty period, we will either replace the failed part or the entire light, depending on the particular light and failure in question. The replacement part or light will be shipped free. If it's a replacement part, you will be given instructions on how to change the part out.