ELEDLights offers Risk-Free Returns. If you are not satisfied with your order within 30 days of receipt of shipment, ELEDLights will issue you a full refund. The returned product[s] should be new, uninstalled, and have the original packaging intact. If you would like to start a return, but are unsure about your eligibility, reach out to one of our team members by calling 215.355.7200. We will do our best to work with you to ensure your satisfaction.
Once your return is approved, ELEDLights will provide a UPS label for return shipping. If a defective, nonfunctional, or incorrect item was received, the return shipping will be 100% free.
*Due to the fragility of glass tubes, we accept returns of glass tubes only if they are defective or were damaged in transit.
Please Note: Final credit for a return will be determined after the returned product has been inspected. Special-order, custom, and close-out/clearance items are ineligible for return. Handling fees, on the few products we charge them, are non-refundable.